WhatsApp is one of the most popular messaging apps in the world and it’s not just because it’s free. It’s also because WhatsApp provides an amazing customer experience that e-commerce companies should be looking to replicate.
One way you can do this is by integrating your website with WhatsApp so that your customers can quickly and easily get answers to their questions about your products, services, and more!
WhatsApp as a customer-centric platform
With WhatsApp integration, your website can now become a customer-centric platform. The use of WhatsApp as a communication tool has increased exponentially over the years.
It’s not just used by individuals or companies; it has also been adopted by governments and other organizations to communicate with their citizens.
WhatsApp is used by over 1 billion people globally and 200 million users in India alone! This makes it one of the most popular messaging apps in existence today –
And what’s more important than this? It’s built on top of an excellent system that allows you to create engaging content for your audience using text messages (SMS), voice calls (VoIP), or videos shared through WhatsApp Groups & Topics.
What are the advantages of integrating WhatsApp into your website?
Increased customer engagement: With the ability to send real-time notifications, you can create a more personalized experience for your customers.
Increased sales: You’ll be able to communicate with your customers in real-time and have them respond quickly by sending messages from their phone or desktop computer. This is especially useful if you have an online store where people are browsing products and looking for answers about them before making a purchase decision.
Brand awareness: If you’re using WhatsApp integration on your website, then anyone who visits it will see these messages as they scroll through their newsfeeds (or whatever app).
This makes it easy for people who don’t know what WhatsApp is already familiar with the idea of how it works
So even if they’ve never used it before but are interested enough in what could be offered through such an integration project wouldn’t hesitate from checking out more information about this particular type of service before deciding whether or not it’s worth investing some time into learning more about its capabilities via trial periods, etc.
In Relevant Reasons To Businesses Contact On WhatsApp In 2022
59% of users follow the tracking of product deliveries.
How to use WhatsApp for business
You can integrate with your website in a variety of ways. You can build a chatbot that answers basic questions, or you could create a live chat function that allows customers to contact you directly on WhatsApp.
In addition, you can use it as an opportunity for engagement with existing clients and prospects by asking them questions about their needs and then responding accordingly.
This will help them feel like they’re being heard while also giving the impression that they matter more than other companies who don’t offer this type of service (and thus aren’t worth contacting).
It’s important not just because these interactions help build trust between businesses and consumers; they also provide insight into what people are interested in buying from each other.
This means businesses can use this information when making decisions about which products should be offered upfront versus later down the line during sales cycles or marketing campaigns!
WhatsApp features that enterprise users can access
WhatsApp business users are able to:
- Create a WhatsApp Business account.
- Use the WhatsApp Business app, which is available in the App Store or Google Play Store. The app is also compatible with Windows Phones, iOS, and Android devices.
- Access the company’s WhatsApp Business API via an application programming interface (API). This allows developers to build new features into their applications, such as sending messages over Wi-Fi or cellular network connections (or both), displaying location information on maps, and showing user contacts’ availability for chat sessions at specific times of the day.
Integration with WhatsApp
When you’re looking to improve your customer experience and increase sales and brand awareness, WhatsApp Integration is an absolute must.
There are various ways in which integrating with WhatsApp can help you achieve these goals:
Customer Experience
Customers can see what products they’ve purchased or ordered on the app and when they will arrive at their doorstep. This helps them make better decisions regarding whether or not they should buy something from your store.
It also allows them to track the status of their orders so that if there’s any delay or problem with shipping or delivery timeframes then customers know right away rather than waiting days before contacting support staff about problems with deliveries etc…
Increase Sales
By using features like chatbots (which allow users access live chat sessions through apps like Facebook Messenger) plus push notifications whenever someone mentions specific keywords related to items within campaigns/offers etc…
You’re able to get real-time responses from customers regarding what interests them most about buying certain products/services from your company
Conclusion
The benefits of integrating WhatsApp into your website are clear: it will help you build a more engaging experience for your customers and make their lives easier. It also helps you reach more potential customers, which can be a big win for any business.
If you want to learn more about how WhatsApp integration could work for your company, we encourage you to reach out today!
In The Creatives 360°, we enjoy how we create a web presence that is engaging for our customers and makes search engines proud. The website needs constant tuning, so it responds to retailers’ conversion requests from time to time.
We are the preferred companion for businesses that need a top-of-the-range freight forwarder that is reliable combined with a high level of responsiveness whenever the need arises.
Speak with one of our customers If you are interested contact us at +971 50 267 1236 or info@thecreatives360 https://thecreatives360.com/
Comment More! Share More! Follow More!
Cheers!
